Business Development

Commercialising ideas, products and services.

16 October 2007

It's just as well they have a good brand ...

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I was talking to a couple of people last week about an e-commerce website. Rather, I was listening, they were complaining. One person had ...
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12 October 2007

The power of reviews

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Recently I bought a new electrical appliance. It came top in a (2 year old) Which consumer survey and they were completely unequivocal - it...
05 October 2007

Making a business more stable

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A small business that I know set up a new offer in my area about a year ago. From a standing start this offering has generated new revenues...
04 October 2007

19 55 28N 23 28 50W

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That was the reported position of the lead boat in the round the world race Clipper Round the World 07-08 at midday today. The current leg...
03 October 2007

Just a spike

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For the past 6 weeks or so I have been working in an organisation with about 400 managers and staff. Although I have been there every day an...
17 August 2007

Another food outlet

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Many UK golf clubs have had a thin time over the last few years. Some of them have decided that they should do something positive to increa...
16 August 2007

Getting the budget right

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I've talked before about the problems of cutting costs in complex organisations. One of the things that I didn't mention is that a...
14 August 2007

What does a product recall cost?

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At the beginning of July, I noted that finding a low cost supplier in a far off country wasn't guaranteed to keep input costs low. Maint...
08 August 2007

The customer contact problem

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While on holiday I met some people who don't use mobile text messages - they claimed not to know how to access them on their phones. Th...

Don't ignore SPAM

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I have just come back from a few days holiday and was welcomed on my return by 1783 messages in my SPAM inbox totalling 12.2 Mb. It would b...
10 July 2007

Extending a supply chain doesn't just mean finding a low cost supplier

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Many European organisations have been shifting their focus from local manufacture to import and distribution from an increasingly long suppl...
09 June 2007

What is the customer experience?

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The other day I called 118 118. For those of you outside the UK, that is one of a number of directory enquiries companies who provide detai...
02 June 2007

Writing a manual is tough

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I like espresso. I've had my current machine about 3 years and it's been excellent, but in the last couple of months it started to ...
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