13 April 2006

Using a consultant

One of the hardest decisions as a consultant is whether or not to bring another consultant into an existing relationship with a client. Quality control is potentially one issue and trying to impose an Agenda on a 3rd party isn't always straightforward ...

Despite those potential problems, I believe that it is normally better to buy in someone else's expertise. The way I rationalise it is this: my client deserves the best quality service I can offer. I haven't asked the question directly of anyone, but I expect that most clients would rather work with me on the limited range of things I'm good at rather than the rather larger list of things where my competence is more limited.

On that basis, it is in my interest to secure the long-term relationship by introducing a new specialist even if that may reduce my earnings in the short-term.


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