21 May 2006

... try it, let's see what happens!

On Friday, Phil and I sat down with a piece of application software and put together a sales demo script for it in about 4 hours without access to the manual and only 3 calls to the developer. We learned a lot about the software, too. It was the first time that we had seen the software without the developer being in the room.

As a technique, train the trainer is an invaluable learning mechanism. Putting together the material to train others really does drive the message home. When Chris arrived in the afternoon, we sat him down at the keyboard and read the script to him. We picked up a couple of minor glitches, but Chris was able to follow the instructions and get the outputs that we wanted him to get.

We now have to play with the script contents to make sure that it doesn't run too long.


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